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FAQ
What currency does your site use?
What payment methods are accepted?
When will my order ship?
Order Verification
How should I choose the best size for me?
What if I need to change or cancel my order?
What is the status of my order?
What if I receive a damaged item?
What if my package is lost?
The currency on our website is USD. The conversion is handled by your financial institution.
What payment methods are accepted?
Paypal (Available for International orders)Use any form of payment method in your PayPal account in your country. Once you have added a payment method, you can use our one-click PayPal express feature for fast checkout.
When will my order ship?
Most orders ship within 3-5 business days of ordering from our Vietnam warehouse, pending availability and credit verification. Once your order has shipped you can expect it to take between 5 -10 business days to arrive to you! Please allow an additional 2-3 processing days during sale periods.
Order Verification
All orders may be subject to order verification. This is to ensure the protection of our customers, we want to ensure that every order that ships was authorized by the cardholder. If we put your order on hold we will reach out immediately to ensure there are minimal delays in processing time.
How should I choose the best size for me?
We have a size guide that serves as a general guideline to help you find your size at Mach Nha Duong. We have a wide range of silhouettes and product categories so each style will have different exact measurements. If you have any questions about a specific style's measurements you can always contact us and we will be more than happy to help you find your perfect size. You can email us at machnhaduongglobal.shopify@gmail.com with any questions. Please include your bust, waist, and hip measurements so we can help as efficiently as possible.
What if I need to change or cancel my order?
Once an order has been placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with any changes you need. To request to cancel your order, please contact us at machnhaduongglobal.shopify@gmail.com as soon as possible, and be sure to include your order number in this request. We’ll do the best we can to help you cancel before it ships, however, we do process orders fast, and once your order ships, we cannot cancel it at that time.
What is the status of my order?
Once you have received your shipping confirmation e-mail you can click on the tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear. Any information about backorder or canceled items will be included in a separate email.
What if I receive a damaged item?
We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at machnhaduongglobal.shopify@gmail.com and we will get it taken care of for you!
What if my package is lost?
If your package gets lost in transit, please send us an email right away at machnhaduongglobal.shopify@gmail.com. We will file a claim and do what we can to take care of it as quickly as possible.
*Please note: If a package has been delivered to the correct shipping address that was provided at checkout, we cannot be held responsible for those lost or stolen packages.
